Shipping policy

Thank you for shopping with us! We ship a wide range of products to customers internationally. Please read the information below before placing your order.

1. Where We Ship

We offer international shipping to a wide range of destinations.

Shipping availability, delivery times, and shipping costs vary depending on the destination, the products in your order, and the shipping method selected at checkout.

Some products or destinations may be subject to shipping restrictions. If an item cannot be shipped to your selected destination, this will be communicated where possible.

2. Shipping Costs

Shipping costs are calculated based on your destination, order, package size, and selected shipping method.

The exact shipping cost will be displayed at checkout before you complete your purchase.

From time to time, we may offer free or discounted shipping promotions. Any applicable promotional shipping terms will be displayed on our website or at checkout.

3. Delivery Times

Delivery times vary depending on your location and the shipping method selected.

Standard shipping: Delivery times vary by destination.

Express shipping: Express shipping options may be available for selected destinations and products. Available options and estimated delivery times will be shown at checkout.

Please note that delivery estimates are estimates only and are not guaranteed unless expressly stated otherwise.

Orders may occasionally take longer to arrive due to customs processing, carrier delays, weather, public holidays, or other circumstances outside our control.

4. Order Processing

Orders are generally processed after payment has been successfully received.

Processing times can vary depending on the product and availability. If your order contains multiple products, items may be shipped separately from different locations.

You will receive shipping or tracking information when it becomes available.

5. Tracking Your Order

Where tracking is available, you will receive tracking information once your order has been dispatched.

Tracking information may take some time to become active after the shipment has been handed to the carrier.

Please use the tracking information provided to monitor the progress of your delivery.

6. Customs, Duties and Taxes

International orders may be subject to customs duties, import taxes, VAT, handling fees, or other charges imposed by the destination country.

Unless otherwise stated at checkout, any customs duties, import taxes, VAT, or other charges imposed by your country are the customer's responsibility.

We cannot guarantee that an international shipment will not be subject to additional charges.

Customs authorities may also delay shipments for inspection or processing. These delays are outside our control.

Customers are responsible for providing accurate information and complying with the import requirements of their destination country.

7. Incorrect or Incomplete Shipping Information

Please make sure your shipping address and contact information are correct before completing your order.

We are not responsible for delays, failed deliveries, or additional shipping costs caused by an incorrect or incomplete address provided by the customer.

If you notice an error in your shipping information after placing an order, please contact us as soon as possible. We will do our best to assist, but we cannot guarantee that an address can be changed once an order has been processed or dispatched.

8. Lost, Stolen or Delayed Packages

Once an order has been handed to the shipping carrier, delivery is subject to the carrier's handling and delivery procedures.

If tracking shows that a package has been delivered but you cannot locate it, please first check with household members, neighbours, building management, or the delivery location specified by the carrier.

If your package appears to be lost or significantly delayed, please contact us and we will assist where possible.

We may require you to provide information or cooperate with a carrier investigation before a replacement or other resolution can be considered.

We are not responsible for packages that are confirmed as delivered to the address provided at checkout.

9. Damaged Packages

If your order arrives damaged, please contact us as soon as possible after delivery.

Where appropriate, please provide photographs of the packaging and damaged item so that we can assess the issue and, where applicable, assist with a claim or resolution.

10. Delivery Delays

We do our best to ensure orders are dispatched and delivered as quickly as possible. However, we cannot be held responsible for delays caused by circumstances outside our reasonable control, including:

  • Customs inspections or delays

  • Carrier disruptions

  • Severe weather

  • Natural disasters

  • Public holidays

  • Strikes or industrial action

  • Incorrect address information

  • Import restrictions

  • Other unforeseen circumstances

An estimated delivery date passing does not necessarily mean that your order has been lost.

11. Split Shipments

Because we sell a wide range of products, items from the same order may sometimes be shipped separately.

You may therefore receive multiple packages and separate tracking numbers for a single order.

You will not necessarily receive all items in your order at the same time.

12. Restricted Items and Destinations

Certain products may not be available for delivery to certain countries or regions because of local laws, carrier restrictions, customs requirements, or product-specific shipping limitations.

We reserve the right to cancel or refuse an order where we are unable to legally or practically ship the relevant product to the requested destination.

If we cancel an order for this reason after payment has been received, the affected order amount will be refunded.

13. Order Cancellations

If you need to cancel an order, please contact us as soon as possible after placing it.

We cannot guarantee that a cancellation request can be accepted once an order has entered processing or has been dispatched.

Any cancellation rights available to you under applicable consumer protection laws remain unaffected by this policy.

14. Contact Us

If you have questions about shipping, your order, or delivery, please contact our customer support team through the contact details provided on our website.

When contacting us about an order, please include your order number so that we can assist you as quickly as possible.

Please note: This shipping policy is intended as general information and does not limit any rights you may have under applicable consumer protection or other laws in your country.